Identify ways to effectively lead through global changes, while minimizing resistance and systemic negative emotions.
Learn about your strongest personality traits and those of others you work with, and learn how to manage all personality types around the leader’s own style.
Learn the concepts and skills required to manage difficult tactics and emotional conversations, with improved ability to initiate and maintain productive discussions in difficult and complex situations.
Part 1 – Effectively using Participative Decision Making & Collaboration Learn relation-oriented behaviors that will help assess others values and how these impact performance and engagement by seeing things from multiple views.
Part 2 – Team Member Engagement Strengthen skills at assessing the loyalty level of current employees, recognize the signs and impact of burn-out, and be proactive in keeping employees loyal and engaged.
Learn how to fully engage teams and boost productivity, increase the effectiveness of decision-making, head off emergencies and reduce the number of problems to create a smoother running, more profitable operation.
Part 1 – Increasing and maintaining credibility Learn techniques in both obtaining and soliciting feedback. Skills learned will assist in obtaining productive feedback and how to increase or maintain levels of credibility through strategic planning and implementation.
Part 2 – Creating employee interest and involvement Learn how to run effective appraisal meetings including discussing positives first, then areas of opportunity with objectivity, finding common ground and agreement on specific improvement areas, and setting specific and measureable expectations for future performance.
Strengthen understanding of relationships of departments to their environments and organizational objectives. Help managers better understand the purposes, processes, and tools of strategic management and how to apply the critical thinking skills required to analyze complex business situations, and develop and implement practical responses.
Whether your customers are internal, external or both, it is important that you create a good first impression and continually provide stellar service.
In the few seconds it takes for you to walk up to someone or into a room, judgments are made about you before you ever say a word. What signals are you sending? How are they impacting your business and relationships?
Today’s number-one communication tool is e-mail. Participants will learn to overcome the inherent challenges with e-mail and produce clear, concise, and accurate messages.
How do you effectively influence someone to change their mind, or to take action? You will learn influence strategies, how to craft influential messages, and effective delivery methods without the need for coercion, manipulation, or punishment.
Networking is one of the most profitable activities in which one can engage, and yet sometimes it can feel so awkward. We highlight some key points regarding first impressions, advanced body language analysis, and how to ask strategic questions.
(Basic or Advanced) Your ability to deliver presentations that have a high impact on the audience is an important skill regardless of your profession. This course will guide you through the entire process of succeeding with high impact presentations.
(Basic or Advanced) Being aware of generational differences can help you anticipate miscommunications and tailor your message for maximum effect.
While most know the basic meanings associated with certain body language, understanding the complexities behind the bundled non-verbal cues people give off is an area most have not had the opportunity to study.
It is difficult when you are up in front of the room with all eyes on you to focus on anyone or anything other than your own emotions and thoughts. Learn how to turn your focus to your audience, how to read them effectively and, most importantly, to direct the audience to your intended outcome.