One common indicator of leader effectiveness is the extent to which the performance of the team or organizational unit is enhanced and the attainment of goals is facilitated. Obtaining optimal results within an organization requires transcendence to an integrated approach to viewing an organization and conflict. To be effective leaders, lead with both the head and the heart.
Lead with your head and your heart
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The issue for leadership, then, is not the fact that different people have a variety of ways of making sense of the world around them, but rather to what extent a given leader is constrained by his or her particular way of making sense.
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