Posts in Customer Service Training
Is Your Customer Service Staff Bringing Them Back For More?
Whether your staff is talking to a customer for the first or the hundredth time, the impression they leave is a reflection on your business. That customer interaction can guarantee repeat business and future…
The Power of Communication
If you’ve ever taken one of my classes, you’ve heard me talk about the “ju ju bucket.” To me, the ju ju bucket illustrates the power of communication. When we get up each morning,…
How to Make a Great First Impression
Whether you are in a networking situation or a business meeting, the first impression you make is critical to your success. And you only have 5 seconds to make it a good one! To…
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