Services Content | The Voso Impact

Voso Impact can tailor workshops to fit any size group you need; ranging from one-on-one coaching to small teams up to entire auditoriums, our workshops help your people gain the tools they need to communicate effectively.Take a look at some of our standard class offerings below and contact us to get a quote to have us work with your team. Whether you’re a part of a corporation, a non-profit or want to improve your own personal communication skills, The Voso Impact can help you reach your goals.

Helping Staff Manage Change
Identify ways to effectively lead through global changes, while minimizing resistance and systemic negative emotions.

Assessing Personalities and Effective Leadership
Learn about your strongest personality traits and those of others you work with, and learn how to manage all personality types around the leader’s own style.

Difficult Conversations
Learn the concepts and skills required to manage difficult tactics and emotional conversations, with improved ability to initiate and maintain productive discussions in difficult and complex situations.

Motivating Employees Non-monetarily
Part 1 – Effectively using Participative Decision Making & Collaboration Learn relation-oriented behaviors that will help assess others values and how these impact performance and engagement by seeing things from multiple views.
Part 2 – Team Member Engagement Strengthen skills at assessing the loyalty level of current employees, recognize the signs and impact of burn-out, and be proactive in keeping employees loyal and engaged.

Efficient Facilitation & Execution of Meetings
Learn how to fully engage teams and boost productivity, increase the effectiveness of decision-making, head off emergencies and reduce the number of problems to create a smoother running, more profitable operation.

Effective Feedback
Part 1 – Increasing and maintaining credibility Learn techniques in both obtaining and soliciting feedback. Skills learned will assist in obtaining productive feedback and how to increase or maintain levels of credibility through strategic planning and implementation.
Part 2 – Creating employee interest and involvement Learn how to run effective appraisal meetings including discussing positives first, then areas of opportunity with objectivity, finding common ground and agreement on specific improvement areas, and setting specific and measureable expectations for future performance.

Strategic Management
Strengthen understanding of relationships of departments to their environments and organizational objectives. Help managers better understand the purposes, processes, and tools of strategic management and how to apply the critical thinking skills required to analyze complex business situations, and develop and implement practical responses.

Customer Service
Whether your customers are internal, external or both, it is important that you create a good first impression and continually provide stellar service.

First Impressions
In the few seconds it takes for you to walk up to someone or into a room, judgments are made about you before you ever say a word. What signals are you sending? How are they impacting your business and relationships?

Lost in Transmission: Strategies for Drafting Effective Emails
Today’s number-one communication tool is e-mail. Participants will learn to overcome the inherent challenges with e-mail and produce clear, concise, and accurate messages.

Human Influence Strategies
How do you effectively influence someone to change their mind, or to take action? You will learn influence strategies, how to craft influential messages, and effective delivery methods without the need for coercion, manipulation, or punishment.

Turning Coffee Into Cash
Networking is one of the most profitable activities in which one can engage, and yet sometimes it can feel so awkward. We highlight some key points regarding first impressions, advanced body language analysis, and how to ask strategic questions.

High Impact Presentations
(Basic or Advanced) Your ability to deliver presentations that have a high impact on the audience is an important skill regardless of your profession. This course will guide you through the entire process of succeeding with high impact presentations.

Communicating between the Generations
(Basic or Advanced) Being aware of generational differences can help you anticipate miscommunications and tailor your message for maximum effect.

Advanced Body Language
While most know the basic meanings associated with certain body language, understanding the complexities behind the bundled non-verbal cues people give off is an area most have not had the opportunity to study.

Advanced Audience Analysis
It is difficult when you are up in front of the room with all eyes on you to focus on anyone or anything other than your own emotions and thoughts. Learn how to turn your focus to your audience, how to read them effectively and, most importantly, to direct the audience to your intended outcome.

Workshops

Customized keynote speeches – After being provided with the specific objective for the keynote, Voso Impact will draft and present an engaging original customized keynote speech targeted for the intended audience, the time parameters given, and which will achieve the intended outcome. Some previous speech topics included:

“The Voice – quieting the voice that holds you back.”
“It’s ok! Just catch the next bus.”
“Positive Choices to Success.”
”Toasting Success.”
“Mindfulness – living in the present moment.”
“To speak or not to speak – there is no question.”

Keynotes & Conferences

Training Assessments

Research supports that there is a link between employee and customer satisfaction, productivity, and bottom-line dollars. Training Assessments focus on gathering data that is useful in improving behaviors and skills the support the global goals or outcomes of an organization. These assessments are done prior to developing a customized training program for an organization.

Leadership Assessments (360 insights)

These tools provide each participant with an opportunity to receive feedback from those who see their performance regularly so that they can create an action plan to apply the training most effectively. Our assessments measure critical skill areas such as process, communication, presentation, teamwork, interpersonal skills, coaching skills, customer service, self-confidence, and leadership, as well as controlling stress, making positive impressions, accountability, vision, and the ability to sell ideas.

Organizational Assessments

The focus is on helping a team, department, or organization better understand issues that support good performance or hinder good performance. A communication audit is a useful tool for assessing those issues, and include a thorough evaluation of an organization’s ability to transfer information. This type of audit can be performed to evaluate both external and internal communication capabilities. The goal of a communication audit is to uncover the strengths and weaknesses within the various stages of the information transfer – whether occurring directly within the organization itself, or with its clients or stakeholders. The resulting strategic positioning and communications plan is sharply focused on achieving important communications objectives – to achieve brand recognition, modify perceptions, maximize sales, encourage community support, improve web page search results or establish leadership.

Communications Assessments

Lisa Voso has been training people to communicate effectively for more than a dozen years, and she has been a public speaker for two decades. She draws on that expertise to create customized training programs based on the needs of her clients. Identifying and addressing the roots of communication problems requires the insight and tools that Lisa has developed and honed in the real world. From small businesses to corporate leaders, Lisa’s customized communications training programs are designed to engage participants and make an immediate and lasting impact. Contact Voso Impact to discuss your organization’s communications needs.