"You hit a home run, Lisa!"

 

Jim, Schneider, Fire Chief of the Kent Fire Department RFA, recently attended a keynote I gave at a graduation ceremony. He was kind enough to share his feedback with me.

 

“Your passion is contagious, your message is powerful and your presentation was entertaining! Your approach to life’s challenges, and the spirit you displayed, challenged everyone in attendance. You hit a home run!”

 

 

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Featured Tip

What actions can we take to help calm others? Lean forward, use meaningful eye contact, and use a softer “fleece blanket” voice.

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