Quality of hand squeeze (not shake) = Quality of first impression

Happy People = Better Performance = Higher Productivity

“Truly believe your fundamental purpose is to enlarge the lives of others.” – Unknown

5 ways to enhance your internal customer service (co-workers, other departments, suppliers/vendors)

1. Listen carefully & empathically with your ears, eyes and heart
2. Be polite by adding “please,” “thank you,” or “my pleasure”
3. If a co-worker has a problem with your work, inquire, apologize, & work to resolve it quickly
4. Lead with a positive
5. Communicate concerns directly & minimize talking behind backs

Positive energy has a way of gaining traction and taking over…

“People have one thing in common, they’re all different.” -Robert Zend

#1 Rule in effective communication: It is not about you!

“If too many days go by when I am not looking forward to the day, then it’s time for a change.” – Steve Jobs

It only takes 5 seconds to make a first impression.  And those impressions are lasting ones…

Small communication changes can have a global impact.