Human development doesn’t proceed without active choice.

Tip 30

Body language is an outward reflection of a person’s emotional condition. If your emotions do not match what you are saying it will show. When we say that we have a “hunch” or “gut feeling” that someone has told us a lie, we usually mean that their body language and their spoken words don’t agree.

Tip 29

The speaker introduction is an often overlooked, but vitally important part of setting the stage for a successful presentation. David Greenberg’s Simply Speaking, Inc. suggests using the “SIN” formula to ensure your introductions are effective: S = Subject, State the subject or title of the presentation; I = Importance; State why the subject is important to the audience, and state why the speaker is important (the speaker’s credentials); N = Name.

tip 28

5 non-monetary ways to motivate your employees:

  1. authentic management and leadership whose behavior is consistent and genuine
  2. proactive and regular communication
  3. high-quality training and development
  4. regular appraisal and positive feedback – restating business objectives and recognizing your staff’s contribution
  5. requests for feedback, either in person or via staff surveys, on how employees feel about their roles, the support they get, and improvements to the business

Tip 27

What is the one visual aid you bring with you to every presentation, staff meeting, or one-on-one exchange? YOU! Learn effective ways of using it to optimize your communication outcomes.

Tip 26

The issue for leadership, then, is not the fact that different people have a variety of ways of making sense of the world around them, but rather to what extent a given leader is constrained by his or her particular way of making sense.

Tip 25

“The right word may be effective, but no word was ever as effective as a rightly timed pause.” – MARK TWAIN
When giving a presentation the power of silence gives the audience a break, allows you time to collect your thoughts, and is used to spotlight important words or concepts.

Tip 24

Emails that rate highest on the hostility scale (also known as flaming emails) are those that contain a personal attack. They do not even have to contain foul language or capital letters.

Tip 23

Research shows that emails are misinterpreted 56% of the time – more than half! Before you send an email message, ask yourself: “Would I say this to this person’s face?” “Would I want this printed and shared with others in the office?” “Will this make a long-term negative impact?”

Tip 22

When trying to interpret body language the most important rule is to read gestures in clusters. Most serious error is interpreting a solitary gesture in isolation of other gestures or circumstances.

Tip 21

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