When we say “I understand what you’re saying, but…..” what are we saying? But = negation. Try building a bridge between your thoughts using “and” versus “but.”

An organization’s success depends on its people effectively communicating with one another.

Learning more about baseline human behavior begins with an extensive analysis of the face – learn to spot “leaked” emotions.

Human capacity development is the process by which individuals, groups, organizations, institutions, and societies develop their abilities – both individually and collectively – to set and achieve objectives, perform functions, solve problems and to develop the means and conditions required to enable this process.

Human capital is about people and how their core competencies, knowledge, life experiences, and personality attributes produce economic value for an organization. How are your people doing?

We can help people trust us by the candor with which we talk about our behavior.

When accepting an award remember that award speeches are all about being receptive and radiating with gratitude, while smiling and graciously accepting the honor from the heart.

Public speaking relies on the complex dynamics between the speaker and his/her audience.

Many managers focus on the demands and constraints and fail to give adequate consideration to opportunities to define their jobs in different ways. It is essential to step back from the job and see it in a broader strategic perspective.

“My continuing passion is to part a curtain, that invisible shadow that falls between people, the veil of indifference to each other’s presence, each other’s wonder, each other’s human plight.” – Eudora Welty.