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Lisa Voso’s Quick Tips for Better Business Communication #2

Listening is a Powerful Tool

In the corporate environment, employees and managers at all levels like to feel like their input is listened to and valued. To foster that environment, ask people to talk about themselves. Ask for their thoughts and feelings on a particular subject. This shows that you are listening to them and you have a genuine interest in what they have to offer.

This dynamic is immensely powerful in strengthening work relationships, getting buy-in and eliciting feedback. Whether you know the person well, or are only briefly acquainted, asking personal, open-ended questions can lead to a stronger bond and contribute to more meaningful conversations.

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Featured Tip

Research shows that emails are misinterpreted 56% of the time – more than half! Before you send an email message, ask yourself: “Would I say this to this person’s face?” “Would I want this printed and shared with others in the office?” “Will this make a long-term negative impact?”


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