Is Your Customer Service Staff Bringing Them Back For More?

Whether your staff is talking to a customer for the first or the hundredth time, the impression they leave is a reflection on your business. That customer interaction can guarantee repeat business and future referrals, or it can slowly sabotage your business with negative feedback. In terms of customer service, good enoughisn’t good enough anymore. Quality customer service training can make a difference, and I can show you how.

I teach very specific, well-defined workshops like my two-part, all-day workshop on communicating effectively with customers and powerfully persuading others. I offer training on conflict resolution, dealing with dissatisfied customers, and negotiating and dealing with objections as well as fundamental communication skills such as listening effectively, managing your emotions, and controlling time and priorities.

Contact me today to learn how your firm or organization can see immediate results with customer service training for your valuable front line team.

 

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Featured Tip

Body language is an outward reflection of a person’s emotional condition. If your emotions do not match what you are saying it will show. When we say that we have a “hunch” or “gut feeling” that someone has told us a lie, we usually mean that their body language and their spoken words don’t agree.

email info@vosoimpact.com phone 253-517-5643