Is Your Customer Service Staff Bringing Them Back For More?

Whether your staff is talking to a customer for the first or the hundredth time, the impression they leave is a reflection on your business. That customer interaction can guarantee repeat business and future referrals, or it can slowly sabotage your business with negative feedback. In terms of customer service, good enoughisn’t good enough anymore. Quality customer service training can make a difference, and I can show you how.

I teach very specific, well-defined workshops like my two-part, all-day workshop on communicating effectively with customers and powerfully persuading others. I offer training on conflict resolution, dealing with dissatisfied customers, and negotiating and dealing with objections as well as fundamental communication skills such as listening effectively, managing your emotions, and controlling time and priorities.

Contact me today to learn how your firm or organization can see immediate results with customer service training for your valuable front line team.

 

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Featured Tip

5 non-monetary ways to motivate your employees:

  1. authentic management and leadership whose behavior is consistent and genuine
  2. proactive and regular communication
  3. high-quality training and development
  4. regular appraisal and positive feedback – restating business objectives and recognizing your staff’s contribution
  5. requests for feedback, either in person or via staff surveys, on how employees feel about their roles, the support they get, and improvements to the business
email info@vosoimpact.com phone 253-517-5643