First Impressions podcast, part 3

Body Language – Making a good impression means making someone feel positively toward you and a lot of that is governed by our body language.

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Featured Tip

5 ways to enhance your internal customer service (co-workers, other departments, suppliers/vendors)

  1. Listen carefully & empathically with your ears, eyes and heart
  2. Be polite by adding “please,” “thank you,” or “my pleasure”
  3. If a co-worker has a problem with your work, inquire, apologize, & work to resolve it quickly
  4. Lead with a positive
  5. Communicate concerns directly & minimize talking behind backs
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