Importance of First Impressions. In the 5 seconds it takes to make one, the person only sees a little sample of you, but that sample represents 100% of what they know about you.
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First Impressions podcast, part 2
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Email flaming often occurs because the informality of the communication medium; the absence of a buffering “time lag” that might moderate response; and a lack of nonverbal feedback that might moderate and augment the interpretation.
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