Posts in Corporate Communications Training
Lead with your head and your heart
One common indicator of leader effectiveness is the extent to which the performance of the team or organizational unit is enhanced and the attainment of goals is facilitated. Obtaining optimal results within an organization…Read more
Personality can predict leadership effectiveness
Research reveals that personality characteristics can predict leadership effectiveness and by extension organizational outcomes. Of particular relevance to the study of effective leadership is how the “dark side” or dysfunctional aspects of personality can…Read more
Why do you need a communications audit?
Understanding organizational communicative process is empowering, because it allows people to determine which events are their responsibility, those events outside their control and to discover new strategies for responding effectively. Effective communication is essential…Read more
Poor communications costs you
“Poor communication costs an organization greatly. It contributes to negativity and poor morale, and leads to decreased productivity, unsatisfactory work relationships, decreased profits, and high staff turnover.” (Fuimano, 2004, p. 12) While virtually all…Read more
Perhaps you can relate?
Due to the high-conflict nature of the legal profession, the field seems to attract certain dysfunctional personalities and, as a direct consequence, certain oppressive leadership styles. Hogan and Hogan (2001) assert that dysfunctional managers…Read more
There’s a Person on the Other End of that Text
As more communication tools like social media become available to us, I’m noticing that the quality of our communication is eroding. People abbreviate thoughts and ideas, skip the general pleasantries of polite conversation, and…
Begin with the End in Mind – Effective Communication to Achieve Your Goals
As part of my high school and college speech teams, I learned that much of communication is performance training. Communication, of course, must be genuine but it helps to visualize and plan for the…
Is Your Customer Service Staff Bringing Them Back For More?
Whether your staff is talking to a customer for the first or the hundredth time, the impression they leave is a reflection on your business. That customer interaction can guarantee repeat business and future…
Talk To Your Audience, Not Your Slides
One of the corporate communication classes I teach is on how to give an effective presentation. This class is particularly beneficial for leaders and managers who are required to give presentations all the time,…
