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The measure of the effectiveness of a leader is directly connected to the level of influence. How well leaders…Read more

What happens when the going gets tough? When the pressure is on and there is no clear answer or…Read more

Due to the high-conflict nature of the legal profession, the field seems to attract certain dysfunctional personalities and, as…Read more

Recently we witnessed our fellow US citizens running toward imminent danger of their own lives to help with the…Read more

Final Remarks – We control our first impressions so remember to do the self-check: smile genuinely, give a good…Read more

Opening Lines – Speak in a manner that is clear, crisp and relaxed, and practice using “It is a…Read more

Contact – How effective is your handshake?  People are two times more likely to remember us if we shake…Read more

Body Language – Making a good impression means making someone feel positively toward you and a lot of that…Read more

Featured Tip

“If you are not serving the customer, your job is to be serving someone who is.” – Unknown

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