11 of the top Fortune 500 companies have adopted the corporate model of servant-leadership, including Starbucks, Southwest Airlines, and…Read more

Maya Angelou once said “People will forget what you said, people will forget what you did, but people will…Read more

One common indicator of leader effectiveness is the extent to which the performance of the team or organizational unit…Read more

Research reveals that personality characteristics can predict leadership effectiveness and by extension organizational outcomes.  Of particular relevance to the…Read more

Understanding organizational communicative process is empowering, because it allows people to determine which events are their responsibility, those events…Read more

“All organizations face at least one fundamental tension: a tension between individual members’ needs and the needs of their…Read more

Our basic need for human connectivity is the same regardless of whether we are referring to computer mediated communication…Read more

“Poor communication costs an organization greatly.  It contributes to negativity and poor morale, and leads to decreased productivity, unsatisfactory…Read more

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“If you are not serving the customer, your job is to be serving someone who is.” – Unknown

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